The Dataiku Strategic Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software and services. The Strategic Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.
Responsibilities include (but are not limited to):
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Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology.
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Gains an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product and Services.
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Help clients translate the business use cases they’re trying to crack into data science solutions and works with the customers to provide value assessments around the use cases and efficiency improvements.
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Provides guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked.
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Implements customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction.
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Leverages customer health analytics to identify customer expansion opportunities and downsell and churn risks.
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Collaborates with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships.
Success Profile:
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Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts, and IT.
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At least 7-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
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Strong verbal/written communication & presentation skills; extraordinary listening skills
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Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.
- Must be currently based on the East Coast (Northeastern location preferred).
