About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Hippocratic AI is rapidly expanding across the pharma and medtech industries. We are building a new class of agentic AI that supports patients and healthcare stakeholders across the entire life sciences value chain including patient services, clinical trials, access, adherence, and HCP-facing workflows. We are contracted with 5 of the top 20 pharma globally and are in a hyper growth phase for our Life Sciences vertical.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Location Requirement
We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.
We are seeking a Director of Integrations and Deployment, Life Sciences to own the technical strategy, integration architecture, and deployment execution that enables Hippocratic AI to go live inside the most complex and security-conscious IT environments in healthcare. This leader will be the person who makes the platform real inside pharma — navigating the CRM ecosystems, API architectures, data governance frameworks, and IT approval processes that determine whether an enterprise deal becomes a live, scaled deployment or stalls in technical review indefinitely.
This is where strategy meets infrastructure. Every enterprise deal Hippocratic AI closes must pass through pharma IT, information security, data architecture, and technical operations — and the gap between a signed contract and a production deployment is where many healthcare AI companies lose momentum. You will make sure that never happens here. You will define how the platform integrates with the systems pharma organizations actually run on — Veeva, Salesforce Health Cloud, IQVIA, specialty pharmacy platforms, hub CRMs, EHRs, telephony systems, data lakes — and you will build the integration playbooks, deployment frameworks, and technical credibility that make IT approvals faster and deployments smoother at every subsequent account.
This is also one of the most technically creative roles in the company. You are not just plugging into existing architectures — you are defining how agentic AI connects to pharma's operational infrastructure. There are no established patterns for how an AI agent that speaks with patients integrates with a hub CRM, passes structured data to a safety database, triggers a workflow in a specialty pharmacy system, or writes back to a patient record in Veeva. You will design those patterns, build the reference architectures, and create the integration standards that become industry norms.
The ideal candidate has spent years inside or deeply adjacent to pharma IT — someone who knows what a pharma CISO cares about, how a Veeva environment is structured, what it takes to get an API connection approved through a pharma IT security review, and why a seemingly simple integration can take six months if you don't know how to navigate the process. You speak fluently in APIs, HL7/FHIR, SSO/SAML, SOC 2, data residency, PHI handling, and network architecture — and you can translate all of it into language that both pharma IT leaders and internal engineering teams understand.
Join experts who've spent their careers improving care, advancing science, and building world-changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
About the Role
The Director of Integrations and Deployment, Life Sciences is responsible for defining and leading the technical integration strategy, deployment methodology, and IT partnership approach that enables Hippocratic AI to deploy successfully within enterprise pharma, biotech, and medtech IT environments. You will own the integration architecture, technical approval playbooks, and deployment operations that translate signed enterprise contracts into live, production-grade implementations.
You will serve as the company's primary technical authority in customer-facing IT and security conversations — engaging directly with pharma CIOs, CISOs, enterprise architects, and technical operations teams during sales cycles, vendor qualification, and deployment execution. Internally, you will partner with Engineering, Product, Customer Success, and Sales to ensure the platform's integration capabilities, security posture, and deployment methodology meet the exacting standards of the life sciences industry.
You will report to the VP of Customer Success, and work closely with the President of Life Sciences, Chief Commercial Officer, Sales, Customer Success, Product, Engineering, Medical Affairs, and Compliance leadership.
What You'll Do
Integration Strategy and Technical Architecture
Define and own the technical integration strategy for Hippocratic AI across the life sciences ecosystem — designing how the platform connects to the CRM, hub, pharmacy, clinical, telephony, and data infrastructure that pharma organizations operate on.
Develop reference integration architectures for the platform's core deployment patterns, including integrations with Veeva CRM and Vault, Salesforce Health Cloud, IQVIA platforms, specialty pharmacy management systems, hub CRM platforms (AssistRx, ConnectiveRx, Lash Group, Phil), EHR systems (Epic, Cerner/Oracle Health), contact center and telephony platforms (Genesys, Five9, Amazon Connect, Twilio), safety databases (Argus, ArisG, Veeva Vault Safety), and enterprise data lakes and analytics environments.
Design API-first integration patterns including RESTful APIs, webhook architectures, event-driven data flows, batch processing interfaces, and real-time bidirectional data synchronization — ensuring the platform can exchange structured data with pharma systems reliably and securely.
Define data mapping, transformation, and validation standards for patient data, AE data, case data, and interaction records flowing between the platform and customer systems — ensuring data integrity, regulatory compliance, and system interoperability.
Develop and maintain an integration capability matrix and technical compatibility documentation that Sales and Customer Success can use to accelerate technical conversations and set accurate deployment expectations.
Evaluate and recommend middleware, iPaaS, and integration tooling (MuleSoft, Boomi, Informatica, custom) that accelerates deployment timelines and reduces integration engineering effort.
Pharma IT Approval and Security Qualification
Own the end-to-end process for navigating pharma IT security reviews, vendor qualification, and technical approval processes — building the documentation, processes, and institutional knowledge that make each subsequent approval faster.
Develop and maintain a comprehensive security and compliance documentation package including SOC 2 Type II reports, penetration test results, architecture diagrams, data flow documentation, encryption standards, access control specifications, incident response plans, and business continuity documentation.
Lead and manage responses to customer security questionnaires, SIG assessments, HECVAT reviews, and custom IT security evaluations — maintaining a library of pre-approved responses that accelerate turnaround times.
Engage directly with pharma CISOs, information security teams, enterprise architects, and IT governance committees during the vendor approval process — translating platform architecture and security controls into the language and frameworks pharma IT organizations evaluate against.
Define and maintain the platform's compliance posture across SOC 2, HIPAA technical safeguards, HITRUST (if applicable), GDPR technical requirements, and customer-specific IT security standards.
Build and manage the IT approval playbook — documenting common pharma IT review processes, typical timelines, frequent objections, required documentation, and strategies for accelerating approvals at specific accounts and across pharma generally.
Partner with Engineering to ensure the platform's architecture, hosting environment, access controls, logging, encryption, and data handling practices are designed to pass the most rigorous pharma IT reviews.
Deployment Methodology and Operations
Define and operationalize a repeatable deployment methodology for life sciences implementations — covering environment provisioning, integration configuration, data migration, UAT, go-live, and production monitoring.
Build deployment playbooks for each major use case and integration pattern — documenting step-by-step implementation processes, configuration checklists, testing protocols, and rollback procedures.
Establish deployment timelines, resource models, and capacity planning frameworks that enable Sales to set accurate customer expectations and Customer Success to manage implementations efficiently.
Oversee early deployments hands-on — personally ensuring that integration configurations, data flows, and system handoffs work correctly in production and that lessons learned feed back into the deployment methodology.
Define production monitoring, incident management, and SLA frameworks for deployed integrations — ensuring that data flows, API connections, and system interfaces are continuously monitored and that issues are detected and resolved before they affect patient interactions.
Build and manage a deployment operations function as the company scales — including hiring, process design, and tooling selection for a team that can execute multiple concurrent enterprise deployments.
Customer-Facing Technical Leadership
Serve as the company's senior technical voice in customer-facing engagements — participating in enterprise sales cycles, technical workshops, and architecture reviews with pharma IT, security, and data teams.
Lead technical discovery sessions with customer IT teams during the sales process — assessing integration requirements, identifying technical risks, defining deployment scope, and building the technical implementation plan that accompanies the commercial proposal.
Present the platform's integration architecture, security posture, and deployment methodology to pharma CTOs, CIOs, CISOs, and enterprise architecture teams with the technical depth and credibility they expect.
Support Sales during RFP and RFI processes by providing accurate, compelling technical responses that demonstrate the platform's integration maturity and deployment readiness.
Build trusted relationships with customer IT and technical operations leaders that extend beyond the initial deployment — creating technical advocates who support expansion and renewal decisions.
Cross-Functional Partnership and Enablement
Partner with Engineering to define integration platform capabilities, API roadmap, and technical infrastructure investments needed to support the life sciences deployment pipeline.
Provide structured technical feedback from customer engagements to Product and Engineering — identifying the most impactful integration capabilities, connector investments, and platform enhancements that will accelerate deployment timelines and expand addressable use cases.
Elevate pharma IT literacy across the organization — helping Sales, Customer Success, Product, and Engineering teams understand how pharma IT environments are structured, how security reviews work, what integration timelines look like, and why technical credibility matters in enterprise deal cycles.
Develop internal training materials covering pharma IT architecture, common integration patterns, security review processes, and deployment best practices.
Partner with Customer Success to define the handoff process from deployment to ongoing operations, ensuring production integrations are properly documented and supported.
What You Bring
Must Have:
12–18 years of experience in technical integration, IT architecture, deployment operations, solution engineering, or technical consulting within pharma, life sciences, healthcare technology, or enterprise SaaS — with a significant portion spent deploying or integrating technology within pharma IT environments.
Deep, hands-on knowledge of pharma and life sciences IT ecosystems including CRM platforms (Veeva, Salesforce Health Cloud), specialty pharmacy and hub systems, EHR systems, contact center platforms, safety databases, and enterprise data infrastructure.
Strong technical fluency across API design and integration patterns (REST, SOAP, webhooks, event-driven), data exchange standards (HL7, FHIR, NCPDP, EDI), authentication and identity protocols (SSO, SAML, OAuth, SCIM), and cloud infrastructure (AWS, Azure, GCP).
Direct experience navigating pharma IT security reviews, vendor qualification processes, and enterprise IT governance — including SOC 2, HIPAA technical safeguards, SIG questionnaires, and CISO-level security evaluations.
Demonstrated ability to engage credibly with pharma CTOs, CISOs, enterprise architects, and IT governance teams — speaking their language and addressing their concerns with technical precision.
Experience building deployment methodologies, integration playbooks, or technical operations functions from early stages — creating repeatable processes in environments where they didn't previously exist.
Ability to translate complex technical architecture into clear, accessible language for commercial and executive audiences.
Comfort working in high-growth environments with limited structure and high expectations for ownership, technical leadership, and cross-functional collaboration.
Nice to Have:
Experience deploying AI, machine learning, conversational AI, or NLP platforms into pharma or healthcare environments.
Familiarity with pharma-specific platforms and data standards including Veeva Vault, IQVIA data environments, MedDRA, E2B(R3), and clinical data interchange standards.
Experience with iPaaS and middleware platforms (MuleSoft, Boomi, Informatica) in healthcare integration contexts.
Understanding of HIPAA, GDPR, GxP, 21 CFR Part 11, and data residency requirements as they apply to cloud-based healthcare platforms.
HITRUST, SOC 2, or related security certification experience.
Experience building and leading technical deployment or integration engineering teams.
Startup or early-stage company experience.
Advanced degree in computer science, information systems, engineering, or related field is a plus.
What We're Looking For:
A technical leader who has been in the trenches of pharma IT — someone who doesn't just know what Veeva is but knows how a Veeva environment is actually configured at a top-20 pharma company, why a CISO will reject an integration proposal that looks fine on paper, and what it takes to get an API connection approved through a security review that was designed to say no. An integration architect who can design the patterns that connect agentic AI to pharma's operational infrastructure for the first time — and who understands that getting these patterns right is what separates a platform company from a pilot company. A customer-facing technologist who earns the trust of pharma IT leaders by speaking their language with genuine depth — not reading from a security FAQ but engaging as a technical peer on architecture, data flows, encryption, and access controls. A deployment operator who builds the methodology, playbooks, and team that turn signed contracts into production deployments on predictable timelines. A builder who sees pharma IT approval not as a barrier but as a competitive moat — and who wants to make Hippocratic AI the easiest, fastest, and most trusted platform to deploy in life sciences.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
