SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.
The Sales Director, Enterprise (Banking, Financial Services, Insurance) is responsible for meeting and exceeding sales objectives by promoting and selling Amelia, a leading conversational AI solution tailored for high-volume Contact Centers. The ideal candidate will bring over 10 years of experience in Contact Centers across Banking, Financial Services, and Insurance as well as experience supporting employee functions like IT Service Desks, HR, Facilities, and Events. A deep understanding of contact center tools and processes, including CCaaS platforms such as Genesys, Five9, NICE, and others, is essential.
In this role, you will:
- Develop expertise in SoundHound’s BFSI portfolio, with a focus on enhancing Customer Experience outcomes in large Contact Centers through conversational AI and Generative AI integration
- Build, manage, qualify, and close deals within a rolling 12-month sales pipeline
- Make prospecting a consistent part of your routine to ensure a steady flow of new prospects
- Identify and utilize appropriate contract vehicles to penetrate specific clients
- Engage cross-functional Amelia resources (Engineering, Marketing, Proposal Development, Finance) at the right stages of the sales cycle
- Stay informed on industry trends and business priorities
- Develop compelling points of view on how autonomic and cognitive solutions can transform prospects' businesses
- Leverage Amelia’s Partner relationships to sell into clients, whether as a Prime or Subcontractor
- Ensure Amelia delivers consistently excellent service, as reflected in customer satisfaction metrics
- Take a leadership role in industry trade associations and attend relevant events
- Actively participate in the RFP process and demonstrate the ability to take on multiple roles
- Continuously learn about new Amelia solutions and refine your selling skills
- Assist in contract negotiations
- Deep understanding of how to qualify and manage objections in complex sales cycles
We would love to hear from you if:
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15+ years of sales experience selling into corporate Enterprise clients (G2000/F500) and larger, specifically Global Banks and Financial Services firms headquartered in or around New York
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10+ years of experience in Contact Centers across various industries and support areas
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Strong knowledge of Contact Center tools and processes, including CCaaS platforms like Genesys, Five9, NICE, etc
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While experience with autonomic and cognitive solutions is not required, experience with analytic solutions that impact operational business processes is highly desirable
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A strong understanding of sales cycles, regulations, and experience working with top decision-makers
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Proven track record of achieving assigned quotas
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Ability to manage a pipeline of 20+ opportunities simultaneously
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Ability to work effectively in a team environment
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Proven success in prospecting, building a pipeline, advancing opportunities through the sales cycle, and presenting solutions to C-level executives and other decision-makers
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Ability to craft solutions that align with business priorities based on client discussions
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Willingness to travel as necessary
This role is limited to New York City, NY. This is a hybrid-based role.The salary range for this position is $160,000 - $216,000plus variable pay and equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.
SoundHound AI strives to be a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win. Diversity, equity, inclusion, and belonging are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.
We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.
To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.
Come join our growing team and bring your unique voice to our mission!
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