About the role:
We are seeking an Operations Lead to join our Business Technology team. In this role, you'll sit at the intersection of operations and program management, supporting our internal software builds, internal systems management, and streamlining operations across the organization. You'll work cross-functionally with stakeholders from all parts of the company to understand user needs, drive product prioritization, and ensure successful delivery of technology solutions that improve the way we work, and help us scale utilizing our own LLM.
Responsibilities:
- Conduct comprehensive user research across diverse user groups to deeply understand needs and requirements for our internal products, and effectively translate those insights into product briefs, design docs, and acceptance criteria
- Build and maintain strong relationships with cross-functional stakeholders to understand relative priorities, trade-off impacts during escalations, and help anticipate future needs
- Lead development process including prioritization during sprint planning and quarterly planning, defining acceptance criteria, and incorporating feedback during release cycles
- Manage internal enablement for new products and features, including supporting user adoption through training, migration support, and process coordination
- Drive program execution by establishing clear project plans, timelines, and success metrics while identifying and mitigating risks
- Facilitate effective communication between technical and non-technical stakeholders, ensuring alignment on goals and expectations
- Serve as a product advocate for our internal users, translating business problems into technology solutions
- Monitor and report on program progress, outcomes, and impact, identifying opportunities for continuous improvement
You may be a good fit if you:
- Have 5+ years of experience in program management, product management, or related roles, preferably supporting internal technology systems
- Excel at conducting user research and synthesizing complex requirements across diverse user personas
- Possess strong stakeholder management skills with the ability to navigate competing priorities and build consensus
- Have a track record of successfully managing multiple projects simultaneously in fast-paced environments
- Demonstrate excellent written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical audiences
- Are highly organized with a proven ability to create structure in ambiguous situations
- Are comfortable making data-driven decisions and can effectively balance user needs with technical constraints
- Have experience with agile development methodologies and related tools (Asana, JIRA, Confluence, etc.)
- Are a collaborative team player who thrives in cross-functional environments
Strong candidates may also:
- Have experience managing internal enterprise software implementations and prioritizing rapid growth
- Possess knowledge of change management principles and practices
- Have experience with business process improvement methodologies
- Understand the technical aspects of software development, cloud infrastructure, and IT operations
- Have experience with data analysis and visualization tools
- Demonstrate a passion for creating exceptional user experiences for internal tools
