YOUR MISSION:
As a Customer Experience Programs Working Student at Parloa, you will support our Customer Experience (CX) team by ensuring seamless data management, analytics, and operational efficiency. You will play a key role in maintaining and optimizing our CX tools, reporting, and automation processes. This is a great opportunity to gain hands-on experience in CX operations while working with cutting-edge SaaS tools and automation technologies.
IN THIS ROLE YOU WILL:
- Build and maintain CX dashboards and reports using CSS, SQL, and Salesforce to ensure data-driven decision-making.
- Support Salesforce data clean-up, ensuring accurate customer account information and structured data.
- Assist in integrating and automating CX tools through APIs, WebHooks, and workflow automation (e.g., Zapier integrations and API).
- Handle internal invoicing processes related to CX operations & Professional Service Team.
- Manage CX tool invoices and liaise with internal teams for efficient processing.
- Become an expert in Parloa’s CX tools (Salesforce, HubSpot, Zendesk) and provide internal support for cross-functional teams.
- Act as a co-owner of specific CX tools (Zendesk, Implementation Tool, Clockify) and ensure smooth functionality and optimization.
- Support in maintaining the Customer Overview in Notion, Salesforce, and Google Drive, ensuring data accuracy and updates.
- Take on ad hoc tasks, such as handling license and access requests for CX tools and responding to tooling-related inquiries.
Our Tech stack:
Salesforce, Notion, Excel, Google Suite, Slack, Asana, MacOS
WHAT YOU BRING TO THE TABLE:
- Ongoing studies in Business Administration, Information Systems, Data Analytics, Industrial Engineering, or a related field.
- Basic experience with CSS, SQL, and an interest in data visualization and reporting.
- Familiarity with Salesforce, HubSpot, Zendesk, or other CRM tools is a plus.
- Analytical mindset with strong attention to detail and problem-solving skills.
- A proactive and structured work approach with the ability to manage multiple tasks simultaneously.
- Interest in automation and process optimization through APIs, WebHooks, or tools like Zapier.
- Ability to work independently in a dynamic and fast-paced environment.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Weekly sponsored office lunches, Urband Sports Club membership, regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Your recruiting process at Parloa:
Hiring Manager Interview → Challenge Task → Meeting the team
