YOUR MISSION
Join us in reimagining customer experience with Agentic AI.
As a Program Manager – Engineering Delivery Excellence (f/m/d), you’ll be the driving force behind predictable, high-quality delivery across Parloa’s fast-scaling engineering organization. You’ll help shape how we plan, execute, and scale delivery at the intersection of strategy and execution — enabling our teams to move fast while maintaining excellence.
IN THIS ROLE YOU WILL
-
Drive Quarterly & Capacity Planning
-
Partner with Engineering Managers and Product to lead structured, data-informed quarterly planning.
-
Align capacity with roadmap commitments, surfacing risks and trade-offs early.
-
Build forecasting and throughput mechanisms for greater predictability.
-
Champion Delivery Discipline
-
Inspect and improve agile ceremonies across teams, ensuring consistency and focus.
-
Raise planning quality by enforcing clear goals, acceptance criteria, and dependency management.
-
Track sprint execution and proactively identify blockers or delivery risks.
-
Build Operational Excellence
-
Establish scalable delivery practices, governance, and metrics.
-
Create visibility into delivery health through dashboards and reporting.
-
Foster a culture of continuous improvement across engineering and product.
-
Enhance Cross-Functional Collaboration
-
Connect engineering groups (CXA, Product Platform, Technology Platform) to manage dependencies.
-
Partner with leaders to uphold shared delivery accountability.
-
Translate strategy into execution, ensuring roadmap goals become shipped value.
WHAT YOU BRING TO THE TABLE
-
5–8+ years of experience as a Program Manager or similar role in high-growth software organizations.
-
Strong grasp of Agile at Scale (Scrum, Kanban, hybrid) with the pragmatism to adapt processes to business needs.
-
Skilled in capacity planning, forecasting, and risk management across multiple teams.
-
Proven ability to influence without authority, collaborating closely with Product and Engineering leaders.
-
Passion for operational excellence—you improve how teams deliver without adding bureaucracy.
-
Alignment with Parloa’s culture: ownership, bias for action, fearless iteration, and uncompromising quality.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Agentic AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Technical Peer Interview → Writing Assignment + Case Interview → Bar Raiser Interview
